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Terms & Conditions

The rules that govern our cleaning services and this website — written to be readable, not buried in fine print.

Effective July 24, 2026

1. Acceptance of these Terms

These Terms & Conditions ("Terms") are a binding agreement between you and Snow Maids LLC, a Colorado limited liability company ("Snow Maids", "we", "our", or "us"). By visiting snowmaids.com (the "Site"), booking a consultation, scheduling a cleaning, or otherwise using our residential or light-commercial cleaning services (the "Services"), you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or the Services.

You must be at least eighteen (18) years old to book Services. By booking, you represent that you are 18 or older and have authority to enter into this agreement for yourself or for the household or business you represent, including authority to grant us access to the property being cleaned.

2. Our Services and how pricing works

Snow Maids provides recurring house cleaning, one-time and deep cleaning, move-in / move-out cleaning, light-commercial cleaning, and post-construction cleaning across the Castle Rock & South Denver region — see our Services and Service Areas pages. Availability, scheduling windows, and pricing vary with home size, condition, scope, access, and current capacity, and we may decline or discontinue service where work cannot be performed safely.

Pricing begins with a consultation — typically an on-site or virtual walk-through of your home or workspace. Any figure discussed before or during that walk-through is informational only. Your price becomes binding only when Snow Maids confirms a written scope of work (by email, booking confirmation, or signed agreement) describing what is included, how often, and at what price. Work outside the written scope — for example, an extra room, inside-appliance cleaning, or a home in materially different condition than at the walk-through — is quoted and approved separately before it is performed. We will always communicate any price change before performing chargeable work.

3. Scheduling, home access, and keys

  • Arrival windows. Appointment times are scheduled windows, not exact arrival times. Traffic, weather, and prior jobs can shift a window; we will communicate delays as early as we can.
  • Access is your responsibility. You agree to provide safe, lawful access to the property at the scheduled time — by being present, providing a garage or door code, using a lockbox, or entrusting us with a key. If our team arrives and cannot enter, the visit is treated as a same-day cancellation under Section 4 and a lockout fee equal to the cancellation fee may apply.
  • Key protocol. Keys entrusted to us are labeled with a code only — never your name or address — stored in a secured location when not in use, and released only to the team assigned to your home. If a key we hold is lost, we will pay the reasonable cost of re-keying the affected lock; that is the full extent of our responsibility for a lost key.
  • Alarms and codes. If your property has an alarm, you are responsible for disarming it or providing accurate instructions. We are not responsible for alarm charges resulting from inaccurate or changed instructions.
  • Working conditions. Please have the home reasonably ready to clean (excess clutter picked up, sinks reasonably clear) and keep utilities — running water, electricity, and working climate control — available during service.

4. What if I need to cancel or reschedule?

Life happens — just tell us as early as you can. Cancellations or reschedules with less than 24 hours notice are subject to a cancellation fee. The fee amount is stated in your booking confirmation. This policy exists because a late cancellation leaves a team without work they turned down other jobs to hold for you. Repeated late cancellations or no-shows may require prepayment for future visits or, at our discretion, ending the service relationship. If we ever need to reschedule — for weather, illness, or safety — we will give you as much notice as possible and no fee will apply.

5. Payment terms

  • When payment is due. Payment is due at the time of service unless your written scope or invoice says otherwise. Recurring customers may keep a card on file, charged on the day of service.
  • How to pay. Accepted payment methods are listed in your booking confirmation or invoice. Where online card payment is offered, the third-party processor handles your card data directly under its own terms; Snow Maids does not store full card numbers.
  • Late and returned payments. Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Colorado law, plus reasonable collection costs and attorneys' fees to the extent permitted by law. A returned or disputed payment may incur a returned-payment fee and suspension of scheduled service until the balance is resolved.
  • No financing. Snow Maids does not offer in-house financing or payment plans unless expressly agreed in writing.

6. Our satisfaction guarantee — what it covers

We stand behind our work with a 100% Satisfaction Guarantee. If you are not satisfied with an area covered by your written scope, contact us within 48 hours of the visit and describe the specific concern. We will review it promptly and work with you in good faith to resolve it, which may include returning to address the specific area at issue, adjusting the plan for future visits, or another remedy we determine is appropriate.

The guarantee is subject to these conditions:

  • It applies only to tasks within your confirmed written scope of work.
  • Concerns must be reported within 48 hours of the visit; after that window the visit is deemed accepted.
  • It does not apply where conditions outside our control prevented the result — for example excessive clutter, occupied or inaccessible rooms, pre-existing damage, wear, staining, or buildup that cleaning cannot correct, or interruptions during the visit.
  • The guarantee is a service commitment, not a promise of refunds, discounts, or credits, which remain at Snow Maids's discretion.

7. What if something is damaged during a clean?

Our teams are trained, bonded, and insured, and treat your home with care. If you believe an item was damaged during a visit, you must notify us within 48 hours of the visit, with a description and (where possible) photos. Claims reported after 48 hours are waived to the maximum extent permitted by law, because we cannot fairly investigate them.

  • You agree to give us a reasonable opportunity to inspect the item and the area before it is repaired, discarded, or altered.
  • For a verified claim, we may, at our option, repair the item, replace it with one of like kind and quality, or pay its current actual cash value (not replacement-as-new value). We do not pay claims in cash without inspection and verification.
  • Where our insurance applies, resolution may proceed through our carrier and its process.

8. Pre-existing conditions, valuables, and exclusions

Snow Maids is not responsible for:

  • Pre-existing damage or wear — scratches, dings, discoloration, worn finishes, loose fixtures, or grout, caulk, and surfaces already deteriorated before we arrived, including damage that only becomes visible once an area is cleaned.
  • Cash, jewelry, and irreplaceables. Please secure cash, jewelry, firearms, medications, sensitive documents, and items of sentimental or extraordinary value before a visit. We are not liable for loss of, or damage to, such items left unsecured.
  • Inherently fragile or unstable items — heirlooms, antiques, collectibles, and items that are improperly hung, unstable, or previously repaired. Tell us in advance about anything you would rather we not touch, and we will skip it.
  • Surfaces that cannot tolerate standard products unless you tell us in writing beforehand which special-care surfaces you have and which products to use or avoid.

Our teams do not clean biohazards (including bodily fluids, mold remediation, or pest infestations), exterior windows above ground-floor reach, or areas requiring a ladder taller than a two-step stool, and do not move furniture or appliances heavier than 25 pounds. We may decline any task our team cannot perform safely.

9. Pets and safety

We love pets — and we need everyone safe. Please secure pets that may be anxious, protective, or a flight risk during the visit, and let us know about any pets in the home when you book. Our teams do not clean up animal waste other than routine litter-area surface cleaning agreed in your scope. You agree to disclose known hazards in the home and to provide a safe working environment; our team may pause or end a visit — with the visit still chargeable — if they encounter unsafe conditions, aggressive animals, or harassing or threatening behavior toward any team member.

10. Please don't hire our cleaners away (non-solicitation)

We invest heavily in recruiting, vetting, training, bonding, and insuring every member of our team. You agree that, during your service relationship with Snow Maids and for twelve (12) months after your last service, you will not directly or indirectly solicit, hire, or engage any current or former Snow Maids employee or contractor who provided service to you — whether as an employee, independent contractor, or through another company — without our prior written consent.

Because our actual losses would be difficult to calculate, if you hire or engage one of our team members in violation of this section you agree to pay Snow Maids a placement fee of $3,500 per person, which the parties agree is a reasonable estimate of our recruiting, training, and replacement costs and not a penalty. This section survives the end of your service relationship with us.

11. Photos and marketing consent (with opt-out)

Our teams may take before-and-after photographs of work areas to document the condition of your home, verify quality, and support any damage or guarantee review. We may also use such photos in our marketing — on the Site, on social media, and in advertising — provided they never include your name, address, faces, or other information identifying you or your property without your separate written permission.

You can opt out at any time. Tell your team, or email office@snowmaids.com with the subject "Photo Opt-Out", and we will not use photos of your home in marketing going forward and will remove any you identify from materials we control.

12. Calls, texts, and communications consent

By providing your phone number to Snow Maids, you consent to receive service-related calls and text messages from us — booking confirmations, appointment reminders, arrival updates, follow-ups, and quality checks — which may be sent using automated technology. Marketing calls or texts are sent only with your express consent, which is not a condition of purchasing any service.

  • Opt out any time. Reply STOP to any text to stop receiving texts; you will receive one final confirmation message. Reply HELP for help, or contact us at (720) 303-5383 or office@snowmaids.com.
  • Message and data rates may apply, depending on your carrier and plan. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
  • Your mobile number and consent are never sold or shared with third parties for their own marketing. See our Privacy Policy for details, including our call-recording disclosure.

13. Using this website

The Site and its content — text, images, graphics, logos, the Snow Maids name and mark, and code — are owned by or licensed to Snow Maids LLC and protected by intellectual-property law. We grant you a limited, revocable, non-exclusive, non-commercial license to view and use the Site to learn about and engage the Services. You agree not to: copy, scrape, or republish Site content; use the Site or its content to train any AI or machine-learning system without our written consent; submit false or fraudulent information (including fake bookings or reviews); attempt unauthorized access or interfere with the Site's operation; or use the Site in violation of any law.

Site content (including blog and learning-center articles and FAQs) is general information, not professional advice. The Site may link to or embed third-party services (for example, online scheduling and booking tools, maps, review platforms, and payment processors); those services are governed by their own terms and privacy policies, and we are not responsible for them. If you submit reviews, testimonials, or photos to us, you grant Snow Maids a perpetual, royalty-free, sublicensable license to use them for marketing, and you represent that you have the right to grant it; you may withdraw consent for future use by emailing office@snowmaids.com.

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOW MAIDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. This paragraph concerns the website only and does not limit the satisfaction guarantee in Section 6.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY COLORADO LAW, THE TOTAL LIABILITY OF Snow Maids LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS — REGARDLESS OF THE LEGAL THEORY — WILL NOT EXCEED THE AMOUNT YOU PAID TO SNOW MAIDS FOR THE SPECIFIC SERVICE VISIT GIVING RISE TO THE CLAIM , AND FOR CLAIMS ARISING FROM THE SITE ALONE, ONE HUNDRED U.S. DOLLARS ($100). IN NO EVENT WILL SNOW MAIDS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOSS OF USE, OR LOSS OF GOODWILL — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Verified damage claims handled under Section 7 are resolved under that section's repair / replace / actual-cash-value framework. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in those cases our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited under Colorado law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Snow Maids LLC and its owners, employees, contractors, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, (c) hazardous or undisclosed conditions at your property, or (d) content you submit to us.

16. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Subject to Section 17, any dispute that may be brought in court will be brought exclusively in the state or federal courts located in Douglas County, Colorado, and you consent to the personal jurisdiction of those courts.

17. Dispute resolution — arbitration and class-action waiver

Read this section carefully — it affects your legal rights.

Talk to us first. Before starting any formal proceeding, you agree to send a written notice describing the dispute and the relief you seek to office@snowmaids.com with the subject "Notice of Dispute". You and Snow Maids will attempt in good faith to resolve the dispute for at least thirty (30) days before either party files a formal proceeding.

Binding individual arbitration. Except for (i) claims that qualify for small-claims court in Colorado, and (ii) actions to protect intellectual-property rights, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in Colorado, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Snow Maids agree that disputes will be resolved only on an individual basis, and each waives any right to bring or participate in a class action, mass or consolidated arbitration, representative action, or private attorney-general proceeding. The arbitrator may not consolidate claims or preside over any representative or class proceeding.

30-day opt-out. You may opt out of this arbitration agreement within thirty (30) days after first accepting these Terms by emailing office@snowmaids.com with the subject "Arbitration Opt-Out", including your full name, mailing address, and a clear statement that you opt out. If you opt out, the rest of these Terms (including Section 16) still applies.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified only to the minimum extent needed to make it enforceable. These Terms, together with our Privacy Policy, our Accessibility Statement, and your written scope of work or any service-specific agreement we sign with you, are the entire agreement between you and Snow Maids regarding the Site and the Services and supersede any prior understandings. If a written scope of work conflicts with these Terms, the written scope controls for that engagement.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page with a new "Effective" date at the top. Your continued use of the Site or the Services after we post an updated version constitutes acceptance of the changes. If a change materially expands your obligations or reduces your rights, we will provide additional notice where required by law.

20. Contact us

Snow Maids LLC
Email: office@snowmaids.com
Phone: (720) 303-5383
Castle Rock, CO 80104

Last updated: July 24, 2026.